Model #66513273K113 Kenmore Undercounter dishwasher Top rack with glides of dishwasher keeps coming off. Find your part. The cheap plastic spokes have broken, the wheels fall off, and the rack falls out. If you are in the market for a KitchenAid dishwasher and want a premium model with the top bells and whistles the brand offers, this is the one to get. Twist a SMALL curl at the end with the pliers, bend curl so 90 deg. The front wheel feed to front of rack, rear wheel to rear. Called for repair when under warranty but was not present when repairman came and fixed problem. They are sending out a service man in three days with new METAL replacements for the rollers at NO CHARGE. No run around. thanks Rich…I will give this a try. Similar in idea to the previous post. DIY video on YouTube shows how to assemble. Guess I need to bookmark it for next year…. The price one pays for a dishwasher, it certainly should last more than two years. I am few up with their product. Run a vinegar rinse through the dishwasher by putting 2 cups (500 mL) of white vinegar in an upright glass measuring cup in the lower rack. I am not whelmed. I love this dishwasher,so I am very happy it wasn’t a big issue. They have said: their is nothing they can do. Thomas this sounds great & as a pensioner I need an thrifty Their is a upgrade kit available on Amazon that replaces the cheaper parts. This part should not be made of plastic. Did you call KitchenAid directly? Final note…this new repair will cost another $300.00. I made a video of my repair to help out next time that I have to do it, which according to the comments about this poor design, happens frequently. Look inside and you can see how cheap the plastic parts are. I believe you will be pleasantly surprised. I expect next time I’ll have to buy new clips… the plastic really seems to get brittle quickly. Looks like they designed poor product to boost spares sales. I had already ordered a couple to make the repair, so now I have two spares. The information below shows how to remove the most common type of upper rack. i wonder if the resistance from the wheels scraping on that rough edge is a contributing factor to the premature failure. Then the top basket adjuster pins broke. 1. In Canada, register your dishwasher at www.kitchenaid.ca. This was right in the interim when KitchenAid replaced the faulty plastic clip and went to the metal clip. The removable top rack allows you to wash larger items such as stock pots, roasters, and cookie sheets in the bottom rack. Here’s a cheap, quick fix until new parts arrive: I hope everyone can call in a parts complaint, especialy if you are replacing this part yearly. Yup, same old same old. I think it is the 4th time! http://www.DiyRibbonMic.com/dishwasherfix. ... Top rack tracks and stoppers were broken Martina B. For more information about our privacy practices and a list of our affiliated brands, please read our, Kitchen Appliances to Bring Culinary Inspiration to Life | KitchenAid, How to Remove the Upper Rack on Your KitchenAid Dishwasher. After opening both track stops, slide front wheels up and out of the slot in the track. Drill two small holes on either side of Lincoln’s head in each penny. Poor design/cheap materials. I have bught a number if the brackets to replace but I can’t keep this BS process up. Pass a 6″ long wire through the holes in the pennies so both ends poke out the same side. It took just a few minutes to complete. Shame on them for not helping us. Twist tie the wire ends taut so that it holds the wheel in place. Pull snug to hold the wheel in — it will not turn loosely, but it does not matter – it will still slide along the rail. I would need a repair tech. Once you remove the stops, you can pull the top rack completely out of the dishwasher. kenmore has the same wheel assembly. Thank you for your inquiry. Refer to your manual to learn more about your KitchenAid dishwasher upper rack track assembly. © Copyright 2021 Product Help | KitchenAid. What I want to know is what is the address of corporate headquarters. First door seal. Too bad – another American company down the tubes. Light went out on panel right off the bat and wheel broke within 18 months. A third rack, for example, is a feature that is growing in popularity. Hopefully, the metal part will end this latest problem. Same as several comments. otherwise there is no place to hook the end. Have had 3 calls on my 8 month old French door fridge under warranty but still a pain. Slide the rack tracks back into the dishwasher. more permanent repair vs. I agree completely. Insert front rack rollers on each side of the rack into the rack. Our chat service hours are Monday - Friday from 8 a.m. - 8 p.m. EST. http://youtu.be/TCC6gTu3un0. 3. Five years ago when we built our dream home, I furnished the kitchen with Kitchen aid appliances, and these dishwashers have been a nightmare. to wire. http://www.kitchenaid.com/digitalassets/KUDS35FXSS/Warranty_EN.pdf. It appears that the metal rails the wheels ride in have very sharp edges, that scrape the wheels. The drop down rack keeps on breaking even though replacement parts were sent. Then I go on line to look for help to install and all I find are bad reviews and many people having the same problems that I am. I asked KitchenAid to step up and take responsibility for the faulty design and they declined…saying that there was not enough evidence/proof that it was faulty design. Our current KitchenAid (manufactured by Whirlpool) dishwasher had the same upper rack wheel malfunction after less than 10 MONTHS! They really need to address this problem. I just had the same problem with the upper rack falling out of the dishwasher when I pulled in out to start to fill the rack. 1. Cut so about 2 inches long so its manageable. IMPORTANT: Remove dishes prior to removing the top rack from dishwasher. I have had mine for 6 years and just this past year I have been loosing the left front wheel 4 differnet times. Even if only one of them is broken probably not a bad idea to just do both of them, as this is likely a cheap plastic temperature cycling issue and when one goes they are probably all on the verge of going. You can move on to next likely culprit which would be a clogged water filter caused by the failure or clogged up chopper blade. It can’t seem to handle the heat, the wear, and the weight of the dishes in the top rack. Beko’s affordable dishwasher comes with 5 programmes including Clean&Shine and Quick&Shine, as well as Eco and Mini for a full cycle in 30 minutes. The warranty document appears to cover “nylon dish racks” for 5 years. This has also happened to us, 3 times in less than 2.5 years. I bought for the brand and will never again. I had the same issue with my 18 month old Kitchenaid. Make two small notches on the outside of the plastic wheel – each notch 180 degrees from each other on the wheel. Then thermostat now rack wheels. I am shopping for a new stove and will not even look at them. I had a Jenn Air for 12 years with 0 problems and excellent cleaning , no rinsing EVER . Our KitchenAid dishwasher (ours is a KUDS30IXSS4, but I think this applies to any KitchenAid with an adjustable top rack) is just over one year old and the rollers on the upper rack are already broken, which causes the rack to come off the rails. Gently pull rack tracks out of the dishwasher until they stop and click into place. I bought an expensive Kitchenaid dishwasher, metal interior with drop down top rack and it has been nothing but a nightmare. Kitchenaid top rack wheels are notorious for breaking off. According to KitchenAid, some models have a rack that is purposely removable to accommodate large items. I called 1-800-422-1230 as Charlotte suggested, and they would not give me the part to correct it. If you would like to download or view product literature for your appliance, please visit our Manuals and Literature page. The design of the stand mixer is a trademark in the U.S. and elsewhere. I have had same problem with wheels breaking. Pry the pins clear of the body with a screwdriver, then slide the door down and off. The rack design sucks. Fingers crossed that the wheel assembly is truly a permanent fix. Check the Owner's Manual for your specific model for more information. I had just replace them. The plastic clips that hold the upper rack broke 2 different times…this was shortly after the warranty expired…so I paid both times for the repair. I have a dishwasher model KUDS30IXBL7 less than two years old. Have now gone through 3 sets of wheels in 3 years. The outer ones just slide to where a cutout releases the assembly (pop the long slider one off the rack). We have already paid for one service call because some “pin” ? This is the most important feature of a dishwasher, and KitchenAid dishwashers are one of the best in this category. I am so frustrated, purchasing parts again. Your email address will not be published. The plastic tabs holding the rollers on break: I couldn’t find a DIY on this and was nervous about breaking more cheap plastic bits while making the repair, so here you go. I was given the same run around via the Extended Warranty (which is a fraud, stay away from them) and after purchasing was told it did not apply to the racks repair. The machine has gone through 2 cycles and all is well. 284,408. Same problem as reported by others. I see nothing wrong with the wheels, the rail, or the axles. Related: KitchenAid - Kitchen aid dishwasher stops during the wash cycle I called customer service which is a real joke. Generic form submit error message if an error response is not returned or is empty but an error has occured. thomsshea AT gmail dot com. diagrams & even some photos to help my inner Rube Goldberg. Less than 2 years in I have bought the original and then replaced both sides once already and now am facing # 3 on one side…my backside has been stretched enough by these bandits & I will never ever buy another Kitchen Aid appliance in my life and I will bad-mouth their engineering to anyone within earshot whenever discussing kitchen appliances, Rick please see erroneous reply to Thomas intended for you